POLICY AND WARRANTY INFORMATION

Premium Frame Warranty: One Year

Spectacle frames have a one year warranty covering any manufacturing defects or breakage from normal wear-and-tear. Frames that have been obviously abused or damaged are not covered under this warranty. We will replace any defective parts or the entire frame when necessary for a one year period. If the same frame is not available from the manufacturer, we will substitute another frame from a similar price point. It is possible to pay extra and upgrade to a more expensive frame. There is no refund should a less expensive frame be chosen. Replacement frames and parts are warrantied as part of the original frame's one year period. Special Event, Clearance & Sale frames may have different warranties.

Budget Frame Warranty: Six Months

Spectacle frames from our Budget Package have a six month warranty covering any manufacturing defects or breakage from normal wear-and-tear. Frames that have been obviously abused or damaged are not covered under this warranty. We will replace any defective parts or the entire frame when necessary for a six month period. If the same frame is not available from the manufacturer, we will substitute another frame from a similar price point from the Budget Package selection. Replacement frames and parts are warrantied as part of the original frame's one year period.

Frame Adjustments

We are happy to adjust any pair of glasses. We will take the utmost of care, but we do not warranty any damage or breakage due to adjusting the frame. If the frame was purchased from us and still under warranty, we will replace the frame (see Frame Warranty information detailed above). If the frame was purchased from another office, then their warranty policies will apply.

Using a patient supplied frame

We can use an existing frame for new lenses. Frames that have been worn are at greater risk for damage during the manufacture of new lenses. New frames may have manufacturing defects that are not readily apparent to the naked eye. We are not responsible for damage upon insertion of lenses, adjustment or loss of the frame. If the frame was purchased from us and still under warranty, we will replace the frame (see Frame Warranty information detailed above). If the frame was purchased from another office, then their warranty policies will apply.

Lens Warranty

Prescription Changes

Should the doctor or the optician make any changes to the prescription or fitting measurements, we will remake the lenses once at no additional charge within four (4) months from the date the order was placed. Additional lens remakes are charged at 50% of the original order price (before insurance benefits).

Prescriptions from outside doctors

We are happy to fill any valid prescription. Prescriptions by law, must be filled exactly as written. We cannot make any changes to the specified prescription without confirmation from the prescribing doctor. If there are any issue adjusting to the new prescription or if the vision isn't as clear as expected, we will verify that the glasses were made to the prescription ordered. If they match, then the prescribing doctor will need to double check the prescription. We will remake the lenses with a doctor's change one time at 50% of our usual and customary charges.

Our prescriptions filled at outside offices

We will do another refraction to ensure the prescription is accurate and write an updated prescription if necessary. Further troubleshooting is the responsibility of the office that dispensed the eyewear.

Our prescriptions filled online

Due to the large percentage of errors with glasses ordered on-line, we do not guarantee our prescriptions when ordered from the Internet. We will do another refraction to ensure the prescription is accurate and write an updated prescription if necessary. If there is a problem with glasses ordered on-line, we offer a troubleshooting service for an additional charge. Please check with the vendor's website for their remake policy and any associated fees.

Multifocal/Bifocal Non Adaptation

If you cannot adapt to multifocal lenses, we will make new lenses in any other design at no additional charge within 30 days of dispensing. If you cannot adapt to bifocal lenses, we will make new single vision lenses at no additional charge within 30 days of dispensing. Because the original lenses were a custom prescription which must be discarded, there is no refund on the difference in cost if the remade pair is of a lesser price.

Loss of frame and/or lenses

Eyewear is not warranted against loss of lenses or frame. Glasses need routine maintenance. Screws can loosen over time and may not hold lenses tightly. Semi-rimless and drill-mounted lenses may loosen over time. It is your responsibility to check the fit of the lenses regularly to prevent loss or damage. We offer frame adjustments and maintenance checks at no charge.

Cancellation and Returns

Prescription lens orders are started as soon as possible to ensure a quick turn-around. Once the lab starts making custom lenses, we are unable to cancel the order. Frames that are in pristine condition can sometimes be returned when accompanied with all original packaging materials & case but are subject to a 15% restocking fee.